Data Protection
21cuci Users
Your privacy is our priority. This policy explains in detail how 21cuci collects, processes, stores and protects your personal information as a user of our platform.
Our Commitment
Why Your Privacy Is Safe at 21cuci
We invest in industry-standard security infrastructure to keep your information protected at all times.
SSL Data Encryption
All data moving between your device and our servers is protected by SSL encryption technology. Your personal and financial information cannot be accessed by third parties during transmission.
Strict Access Control
Only authorised staff may access your personal information, and only for the purposes of account management, customer support or required identity verification.
No Data Sales
21cuci does not sell, rent or transfer your personal data to third parties for marketing purposes without your consent. Your data belongs to you.
Licensing Compliance
Our data management complies with the international licensing requirements under which we operate. This includes KYC procedures and the AML compliance standards set to protect all parties.
User Control Rights
You have the right to access, correct or request deletion of your personal information. Any data-related enquiries can be submitted to our support team via live chat or email. 🔐
Cookie Transparency
We use cookies to improve your browsing experience. Our cookie policy is clearly explained and you can manage your cookie preferences through your browser settings at any time.
1. Information We Collect
In operating the 21cuci platform, we collect various types of information from users to ensure the services we provide run smoothly, securely and in compliance with legal requirements. The information we collect is divided into two main categories.
Information You Provide Directly:
- Full name as shown on your identity card or MyKad
- Identity card number (MyKad) or passport for identity verification purposes (KYC)
- Email address and mobile phone number for communication and account security
- Date of birth to confirm that you meet the minimum age requirement of 21 years
- Current residential address
- Payment method details such as e-wallet or online banking account numbers
- Account password in encrypted form
Information Collected Automatically:
- IP address and general geographic location
- Device type, operating system and browser version used
- Game activity records, deposit and withdrawal transaction history
- Login times, session duration and platform usage patterns
- Cookie data and related tracking technologies
All collection of this information is carried out on the basis of operational necessity and compliance with the international licensing regulations under which 21cuci operates.
2. Purpose of Data Use
21cuci uses the information collected solely for defined purposes and within the scope of consent given by users. We do not use your data for purposes outside the scope of this platform's services.
Registration, identity verification, password management and access to all features of the 21cuci platform.
Processing deposits and withdrawals via Touch 'n Go, DuitNow, FPX, ShopeePay and crypto.
Identifying and preventing fraud, money laundering (AML) and unauthorised access to accounts.
Resolving enquiries, complaints and requests submitted via live chat or support email.
Sending important account notices, bonus promotions and relevant service updates.
Meeting the reporting and audit requirements set by international licensing authorities.
3. Sharing Information With Third Parties
21cuci does not sell, rent or transfer users' personal information to third parties for commercial purposes. However, in limited situations, we may share information with certain parties as described below.
Payment Service Providers:
Information required to process financial transactions is shared with the e-wallet providers, banks and crypto platforms you use. This includes Touch 'n Go eWallet, DuitNow, the FPX network, ShopeePay and crypto settlement networks. They are subject to their own privacy policies and are not given access to information beyond what is needed for processing.
Game and Software Providers:
Minimal game performance data is shared with third-party game providers to ensure game integrity and accurate settlement of winnings. This data does not include your full financial or identity information.
Authorities and Legal Requirements:
We may disclose information when required by a valid court order, law enforcement investigation or international licensing compliance obligations. In all such cases, we will disclose only the information strictly required and will, where the law permits, notify the affected users.
4. Data Security
Protecting user information is a responsibility we take very seriously. 21cuci implements comprehensive technical and organisational measures to prevent unauthorised access, data loss or misuse of personal information.
The key security measures we use include:
- Data encryption during transmission using the latest TLS protocols
- Password encryption using a one-way hashing algorithm that cannot be reversed
- Two-factor authentication (2FA) available to all users
- Continuous account activity monitoring to identify suspicious behaviour
- Separation of production and testing environments to limit data exposure
- Regular security audits by internal and external security teams
Although we take all reasonable precautions, no system can be guaranteed 100% secure. Should a security breach occur that affects user data, we will take immediate action and notify affected users in accordance with the requirements set out.
5. Cookies and Tracking Technologies
The 21cuci website uses cookies and similar tracking technologies to improve the user experience and analyse platform usage patterns. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies — Required for basic platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies — Collect information about how users use the platform, including pages visited and errors encountered. This data helps us improve service quality. 🍪
- Functional Cookies — Save user preferences such as language and display settings to provide a more personalised experience.
- Analytics Cookies — Help us understand website traffic and performance in aggregate for ongoing improvements.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the 21cuci platform.
6. User Rights
As a 21cuci user, you have certain rights regarding your personal information. We respect these rights and are committed to making it easy for users to exercise them.
You have the right to request a copy of the personal information we hold about you.
You may request correction of any inaccurate or outdated information in our records.
In certain circumstances, you may request deletion of your personal information from our systems.
You may object to the processing of your data for certain purposes, including direct marketing.
You may request your data in a machine-readable format for transfer to another service.
You may ask us to limit how we process your information in certain situations.
To exercise any of the above rights, please contact the 21cuci support team via live chat or email. We will process your request in accordance with established procedures. Valid requests will be processed within a reasonable time frame subject to legal compliance requirements.
7. Data Storage and Deletion
21cuci stores users' personal information for as long as necessary to fulfil the purpose for which it was collected, including legal, tax, accounting or reporting requirements.
Generally, active account data is kept for the duration your account remains active and for several years after account closure to meet licensing compliance and audit requirements. Financial transaction records are retained for the period specified by the relevant international licensing regulations.
When data is no longer needed, we will securely delete it using approved deletion procedures, or anonymise it so it can no longer be linked to a specific individual. You may request deletion of your account and data by contacting 21cuci customer support.
8. Amendments to the Privacy Policy
21cuci reserves the right to update or modify this Privacy Policy from time to time in line with regulatory changes, industry practices or developments to our services. Any significant amendments will be communicated to users via their registered email or a prominent notice on this platform.
The "Updated" date at the top of this page will reflect the date of the most recent amendment. We encourage users to review this Privacy Policy periodically. Continued use of the 21cuci platform after an amendment takes effect will be considered acceptance of those changes.
9. Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, you may contact the 21cuci support team through the following channels:
Our support team operates around the clock in Bahasa Melayu and English. We aim to respond as promptly as possible to every enquiry related to privacy and data protection.
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Responsible Gambling Experience
Register your account and enjoy a 100% welcome bonus of up to RM1,500 on your first deposit. Your data is protected under a strict Privacy Policy and operates under international licensing.
This platform is for users aged 21 and above. Gamble responsibly.